In the face of ongoing instability in the Middle East, CargoTech and its member companies show that tailored technology drives successful crisis management. With their unique blend of innovation and industry expertise, CargoTech’s members intelligently combine market and commercial data with advanced artificial intelligence (AI), to support air cargo companies in navigating unpredictable environments, optimising network capacity, and making informed decisions under pressure.

CargoTech’s mission is clear: to provide customers with real-time visibility, dynamic scenario planning opportunities, and agile decision support during crises. By building AI components into the tech tools across its portfolio, CargoTech enables freight forwarders, airlines, and logistics providers to react quickly to market shifts, capacity disruptions, and evolving customer needs.

Understanding customer needs during crisis

“Visibility, transparency and clarity are crucial in times of crisis,” says Cédric Millet, President of CargoTech. “And this is where AI really comes into its own, as it can take shifting data, combine it will real-time flight and capacity circumstances and, within seconds, bring structure to chaos. And the more it learns from day-to-day processes and input, the better it gets. The results are tools that can be used to test different capacity deployment and pricing scenarios, and that are valuable in facilitating informed decisions. Better decisions mean more efficient network and capacity usage, and a stronger, more resilient business despite the volatile environment.”

Crucial information at the customer’s fingertips

The group’s solutions such as CargoAi’s CargoMart, Rotate’s Demand and Live Capacity data, Wiremind’s CargoStack Optimizer, and Aerios’ CarrierApp, all deliver actionable intelligence on the basis of AI and data. They offer direct access to real-time data on global capacity changes (such as available routes, current prices and capacity information including charters), trend movements, and demand fluctuations. With all this information at their fingertips, organisations are empowered to monitor, steer, and decentralize decision-making and maintain service continuity.

“Through dashboards and API interfaces which can be accessed from anywhere in the world and at any time, our solutions provide live data on who flies where, how demand and capacity are changing, and route-specific performance , placing our customers in the driver seat with full autonomy to make decisions,” Millet details: “Fast, detailed, and fact-based information allows for agile reactions and readjustments to reflect current supply and demand. At CargoTech, our customers have more market transparency than ever before on capacity availability, routing options (scheduled capacity or charters) and pricing information.”

Supporting customers through the Middle East conflict

CargoTech’s technologies are instrumental in navigating the current Middle East crisis. Rotate, for example, established a dedicated ME insights taskforce, proactively issuing frequent, data-driven updates to help customers understand and respond to airspace closures and operational disruptions. Wiremind has tailored its forecasting models and enabled bulk uploads for real-time adjustments, while CargoAi launched the Strategic Hub to offer continuous live market visibility, allowing users to compare rates, assess performance, and adjust routing on the fly. Aerios has ensured that carriers can efficiently handle surges in charter requests, providing crucial market insights for rapid decision-making. More than being just a software technology group, our deep cargo‑industry expertise enables us to support our customers as true business partners, advising them on strategic business needs.

Shaping the future of Crisis Management

Recent challenges have reinforced the importance of scalable customer touchpoints, granular visibility, and seamless collaboration. CargoTech’s experience underscores the need for platforms that allow users to maintain a bird’s-eye view of their operations while drilling down to individual shipments and staff actions. The ability to run instant scenarios, adjust pricing, and redeploy capacity has become central to resilient logistics management, guiding the group’s ongoing product development and innovation.

“As the logistics landscape continues to evolve, CargoTech remains dedicated to delivering technology-driven solutions that ensure continuity, agility, and confidence for our customers,” Millet concludes. “By harnessing the power of AI and real-time data, we stand ready to help the industry overcome crises and build a more resilient future.”

A brief summary on some of CargoTech’s suite of solutions delivering measurable value in crisis management:

• CargoAi’s CargoMart: Provides real-time access to capacity and pricing, enabling forwarders and airlines to collaborate on shipment changes and updates.
• Rotate’s Demand and Live Capacity Data, Fleet & Network tools: Tracks demand and capacity trends, supports scenario planning for capacity deployment, and powers data-driven decisions with the latest market information.
• Wiremind CargoStack: Offers advanced forecasting and price recommendations, supporting agile capacity repurposing and scenario analysis.
• Aerios CarrierApp: Streamlines charter request management, provides visibility into available charter capacity, and aggregates market data for pricing and planning.